REFUND & CANCELLATION POLICY

NoKuJob™ — A Product of AJ Human AI® Private Limited

Last Updated: July 07, 2025

1. OVERVIEW

This Refund & Cancellation Policy complies with consumer protection laws across all jurisdictions where we operate. Different regional rights apply based on your location.

2. CANCELLATION

2.1 How to Cancel

Dashboard: Settings → Subscription → Cancel
Email: support@nokujob.com (Subject: "Cancel Subscription")
Cancellation effective at end of current billing period

2.2 Effect of Cancellation

No further charges
Access continues until subscription expiry
Download materials before expiry
Data deleted per Privacy Policy (90 days)

3. REFUND POLICY BY REGION

3.1 European Union & United Kingdom Residents

EU Consumer Rights Directive 2011/83/EU & UK Consumer Rights Act 2015:

14-day cooling-off period from purchase date
Full refund within 14 days if no/minimal services delivered
Proportional refund if services partially delivered
Email: support@nokujob.com (Subject: "EU/UK Refund Request")

3.2 Irish Residents

Same 14-day rights as EU residents plus additional protections under Consumer Protection Act 2007. Complaints: Competition and Consumer Protection Commission (CCPC) — ccpc.ie

3.3 Australian Residents

Australian Consumer Law:

Refund if services not provided as described
Refund for unacceptable quality or major failure
Consumer guarantees cannot be excluded
Complaints: ACCC — accc.gov.au

3.4 Indian Residents

Consumer Protection Act 2019:

Refund if no services delivered within 7 days due to technical issues
Refund for duplicate/erroneous charges

3.5 All Other Regions

Refund if no services delivered within 7 days
Refund for duplicate/erroneous charges
Local consumer protection laws apply

4. NON-REFUNDABLE SITUATIONS

Subscription used beyond cooling-off period with services delivered
Terms of Service violation
False information provided
Dissatisfaction with job market outcomes
No interviews obtained (outcome not guaranteed)

5. REFUND PROCESS

Email: support@nokujob.com (Subject: "Refund Request — [Your Region]")

Include: Name, email, order ID, reason

Timeline:

Review: Within 5 business days
Razorpay refunds: 5-7 business days
Wise refunds: 3-5 business days
Partial refunds calculated proportionally

6. DISPUTES

Reply to denial with additional information
Escalation to management
Contact local consumer protection authority

Note: EU/UK 14-day rights are statutory and cannot be overridden.

7. CONTACT

AJ Human AI® Private Limited

CIN: U62099KL2025PTC095861 | GSTIN: 32ABDCA3587H1ZQ
Official: official@nokujob.com | Support: support@nokujob.com
Phone: +91 80758 76201
Address: Thapasya Building, Smart Business Centre - 2, Infopark Phase 1, Kakkanad, Kochi, Kerala 682042, India